Frequently Asked Questions
Everything you need to know about your Asim Jofa experience.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email and SMS containing a unique tracking number to monitor your shipment via our courier partner's website.
What is the standard delivery time for domestic and international orders?
Domestic orders within Pakistan typically take 3-5 working days, while international deliveries range from 7-14 working days depending on the destination and customs clearance.
Do you offer customization or stitching services?
Yes, we offer premium stitching services for our unstitched collections. You can select the 'Stitched' option on the product page and provide your measurements according to our size chart.
What payment methods are accepted?
We accept Cash on Delivery (COD) within Pakistan, as well as major Credit/Debit cards (Visa, Mastercard), and bank transfers for both local and international customers.
What is your return and exchange policy?
Unused and unstitched items can be exchanged within 14 days of purchase if they have manufacturing defects. Please note that customized or stitched outfits are generally not eligible for return.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible; however, slight variations may occur due to photographic lighting sources or your device's screen settings.