Returns & Exchanges
At Asim Jofa, we strive to ensure your fashion experience is seamless, allowing returns or exchanges for damaged or incorrect items within 7 days of delivery. Please ensure all items remain unworn, unwashed, and with original tags intact to qualify for a successful claim.
Initiate a Request
Contact our customer care team via email or WhatsApp within 7 days of receiving your parcel, providing your order number and clear images of the concern.
Quality Evaluation
Our quality assurance department will review your claim to verify the defect or discrepancy against our stringent manufacturing standards.
Secure Packaging
Once your request is approved, pack the item securely in its original Asim Jofa packaging, ensuring all labels and accessories are included.
Resolution Process
After we receive and inspect the returned item, we will process your exchange for the same article or issue a store credit voucher for future purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing